Privacy Policy
This Privacy Policy explains how Hanu Travels collects, uses and protects information shared by customers through this website, phone calls, WhatsApp, email and enquiry forms.
We collect only the information needed to respond to travel enquiries, prepare quotes, confirm bookings and provide transport service. This may include name, mobile number, email address, pickup and drop location, travel date, passenger count, vehicle preference and trip notes.
How we use your information
We use customer information to contact you about enquiries, arrange taxi and staff transportation services, coordinate drivers and vehicles, share fare details, support billing and maintain service records. We may also use basic enquiry details to improve our service quality and customer response process.
Sharing of information
We do not sell customer information. Trip details may be shared only with the assigned driver, vehicle coordinator, business client contact, payment or support provider, or government authority when required for service delivery, safety, documentation or legal compliance.
WhatsApp, phone and email communication
When you contact us through WhatsApp, phone or email, your message and contact details are used to respond to the enquiry and manage the requested service. Communication through WhatsApp, Instagram, YouTube or other third-party platforms is also subject to the privacy practices of those platforms.
Website data and cookies
Our website may collect basic technical information such as browser type, device information, page visits and approximate usage data through hosting, analytics or browser technologies. This helps us maintain the website, understand page performance and improve the user experience.
Data protection
We take reasonable steps to protect customer information from unauthorized access, misuse or disclosure. No online or mobile communication method is fully risk-free, so customers should avoid sharing unnecessary sensitive information through public or unsecured channels.
Data retention
We keep enquiry, booking and billing information only as long as needed for service, accounting, customer support, dispute resolution and legal or regulatory purposes.
Your choices
You may contact us to correct your details, request removal of non-essential enquiry information or ask questions about how your information is handled. Some records may need to be retained where required for business, tax, safety or legal reasons.
Contact for privacy queries
For any privacy-related request, please contact Hanu Travels at info@hanutravels.in or call +91 99765 55520.
Policy updates
We may update this Privacy Policy from time to time. The latest version will be available on this page.